Service Assistant

Job Description

We’re looking for a Service Assistant to join us at Charlecote Park to help busy teams throughout our visitor operations.

Salary: £12.25 per hour

Contract/duration: Fixed term contract until 26-Feb-2026

Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. A typical shift would be 5 -  6.25 hours. We’d give you as much notice of this as possible.
 
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you’ll be part of a team of 7 working at Charlecote Park. Shifts can vary from welcoming visitors in our Welcome Centre, sharing history and stories in our historic house and helping in our commercial outlets.

Click here for more information about this location

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.

You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café.

Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.

We’d love to hear from you if you’re:

  • focused on giving great service to everyone you meet
  • a team player, but also happy to work on your own initiative
  • well-organised and adaptable
  • willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.


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Disclaimer
Every effort is made to reproduce the original job advert faithfully but errors may occur. Job vacancies may be withdrawn or closed prior to the original date advertised any time. For the definitive listing and application instructions please see the original advert; you will be redirected to another website.

Pay and Terms
This position is part time, fixed term, and pays £12.25 hourly. You will be working for the National Trust at Charlecote Park in Warwickshire.

Locations
You will be working for National Trust at Charlecote Park in Warwickshire.

About The Employer
National Trust is a charity.