***INTERNAL APPLICANTS ONLY PLEASE***

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11,271 The advertised salary is inclusive of the Outer London Weighting allowance of £3,315 per annum (prorated if you're part-time) 

Contract/duration: 12 month Fixed Term part time role,. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Hours/working pattern: On average 15 hours per week. The role includes regular working at weekends & bank holidays, on a rota basis. Please note that we have a small team of Welcome Assistants so we would expect you to work at least one shift most weekends, with weekends off on a rota basis. Hours are 9.15am – 5pm, February – October, and a shorter day 9.15am – 4pm during the winter months.  

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Claremont Landscape Garden is a grade 1 listed garden created by the great landscape designers of the 18th century and charts the evolution of the English Landscape Garden.

Reporting to the Welcome Manager, you’ll be part of a team of five staff and several volunteers working at Claremont Landscape Garden’. 

Wow!” “What an amazing place!” Just the sort of reactions we love. You’ll love hearing them too, as you help visitors to enjoy a brilliant day out at Claremont Landscape Garden. Working as part of the Welcome & Service Team to ensure visitors get the most from their visit.  

You’ll love working with people of all ages and always strive to make a good impression. You have a great eye for detail and a flexible way of working. Working as part of a team, we’d also like you to be comfortable working on your own, to measurable targets.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. You will also be promoting membership to our visitors.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Please also read the 'additional information' document attached to this advert.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

See Links and Downloads to find out more about the benefits we offer to support you.