**Important notice**     In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. 

We are looking for a Visitor Experience Manager for the Hughenden, West Wycombe and Central Chilterns property group.

This role will be responsible for the curation and experiences across the property group. The role will be responsible for the development and delivery of audience led programming along with ensuring that collections care and presentation are delivered to Trust standards.

The role will manage a team of Collections and House team members and Visitor Experience staff, alongside working collaboratively with a wide range of other property staff and internal and external consultants.

This role is 5 days a week and will include regular weekend working and bank holidays.

Hughenden Manor was the country home of Victorian Prime Minister, Benjamin Disreali and location of top secret, World War II operation Hillside. It is an impressive red brick mansion surrounded by rolling parkland. West Wycombe is a beautiful mansion, that is still lived in by the Dashwood Family, and the Central Chiltern Countryside is a collection of sites around the High Wycombe area.

The Estate Office is located at Hughenden Manor which is a short distance from High Wycombe and local transport links are excellent.

Click here for more information about this location

Using audience insight and evaluation to shape and deliver a dynamic, relevant visitor programme that connects with a wide range of people. You'll be leading and developing a new team, creating a positive and collaborative working culture. You'll be create inclusive and inspiring interpretation that brings our stories to life. Key to your role will be working closely with colleagues to develop and deliver a joined-up whole-property plan and help to share the incredible history and significance of Hughenden with every visitor.

• knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life.
• ability to develop medium to long-term plans that align with organisational goals and audience needs
• experience in managing visitor services or public engagement in a heritage, museum, or cultural setting
• proven ability to use data and feedback to shape inclusive and relevant visitor experiences
• lead and developed staff and/or volunteers to deliver high-quality service
• designed or co-created engaging interpretation and public programmes
• ability to build effective relationships with internal teams and external partners to co-create experiences

• experience in managing visitor services or public engagement in a heritage, museum, or cultural setting
• proven ability to use data and feedback to shape inclusive and relevant visitor experiences
• lead and developed staff and/or volunteers to deliver high-quality service
• designed or co-created engaging interpretation and public programmes
• able to build effective relationships with internal teams and external partners to co-create experiences

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.