We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Dyffryn Gardens, leading our small but vital welcome team, and leading for fundraising across the property.

Weekend and some evening working required.

Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn yr atodiadau

Dyffryn Gardens is a peaceful oasis on the outskirts of Cardiff, welcoming over 140,000 visitors a year, with year-round seasonal highlights across the 55 acre, Grade I listed gardens.

We’re a friendly team and we’re ambitious too, with ongoing conservation projects, both indoors and out.

You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income.

You’ll support fundraising across the property, being responsible for stretching targets, working to maximise income including from membership recruitment, donations, and our Second-hand Bookshop. You'll inspire other teams across the property to support our fundraising aims.

You'll support the continual improvement of our visitor journey, responding to feedback from our visitors to ensure that everyone has their best possible day.

You'll act as duty manager for the whole site (on a rota basis), where you will be the main point of contact for staff, volunteers, and visitors in case of emergency.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you’re:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

See Welsh translation attached.