Job Description

May 2026

Role: Visitor Services Assistant Region: North East

Reports to: Visitor Services Manager Pay Grade: Grade 1 - £27,976 pro-rata, per annum (£13.45 Per

Hour)

Location: Fyvie Castle , Gardens and Estate, Fyvie,

Aberdeenshire, AB53 8JS

Type of Contract: Fixed-Term Until September 2026. Part-

Time, 5 Hours Per Week. Variable weekly hours with regular

weekend duties and limited evening working.

PURPOSE OF THE ROLE:

With its medieval roots as a royal stronghold, through centuries of development from a renaissance

palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the

wider estate, the significance of Fyvie is profound. We a re looking for enthusiastic, motivated and

talented customer focused individual to join our team and continue that story.

Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and

can maximise opportunities to generate positive reviews and income for our charity . We are looking

for team workers who are also able to use their own initiative , are driven to make a difference and

work across the property. Your role works across different parts of our busy visitor attraction including

in our retail space, admissions desk, selling of memberships and delivery of historical tours of our

castle.

It’s important that Visitor Service Assistants (VSA s) ensure the property, and its assets , are safe and

secure.

As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the

Trust to provide Nature, Beauty & Heritage for everyone.

KEY RESPONSIBILITIES:

To always provide a consistently high standard of visitor care when:

• Welcoming visitors and promoting the value of Trust membership

• Assisting visitors in selecting and purchasing the most appropriate ticket option

• Working in our retail spaces to sell NTS products and merchandise, including processing retail

deliveries, ensuring that stock is displayed and that the stock is kept tidy

• Guiding visitors throughout the property and providing information on its history, its

furnishings and inhabitants.

• Stewarding rooms during high season, providing information on the history of the historic

interiors

• Handling cash accurately and processing sales

• To actively drive-up selling opportunities on membership through strong knowledge and

excellent customer service.

• Be able to take responsibility for your own development and learning.

• Have a flexible approach to working hours and days including working weekend and Bank

Holidays as appropriate.

• To work across departments when necessary, supporting the wider team, as appropriate not

limited to weddings, functions, events and assisting our food & beverage team

• To provide consistently excellent customer service when dealing with high volumes of

customers and busy periods, including coach visits. Excellent front of house persona - warm,

welcoming, patient and understanding.

• Adhering to the property’s quality standards including wearing of uniform.

• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s

Health, Safety and Environment policies and guidelines. This includes working within the

property’s “Safe System of Work” (the system for managing Health & Sa fety).

SCOPE OF JOB

People Management

• Will have regular (daily) interaction with members of the public of all ages and abilities

• Not a line manager but expected to help maintain a safe and welcoming environment for

everyone.

• Working alongside and supporting our excellent volunteer team

Finance Management

• Share till reconciliation duties, as appointed by Visitor Services Supervisor.

• Cash handling and operating an EPOS till.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a diverse team or independently, with minimal supervision to a high and

safe standard.

• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.

• Demonstrable time management skills and the ability to prioritise , including the ability to be

proactive and to take the initiative.

• Demonstrable experience in sales or ticket/event/admissions with experience and confidence

undertaking till-work and cash handling/reconciliation or a willingness to learn.

Desirable: • Experience in EPOS style till operation.

• Excellent selling skills – adaptable to customer type and product.

• Previous front of house or guiding experience, especially in a historic building

• Foreign language skills

• Demonstrable expe rience in a customer -facing role, delivering impeccable customer care

through excellent inter-personal skills, especially in a commercial setting

The Purpose of the Role , Key Responsibilities , and Required Qualifications, Skills, Experience & Knowledge

reflect the requirements o f the job at the time of issue. The Trust reserves the right to amend these with

appropriate consultation and/or request the post -holder to undertake any activities that it believes to be

reasonable within the broad scope of the job or his/her general abilities.

How to Apply

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the

People Services Department (Applications) by email via workforus@nts.org.uk by Sunday 17th May

2026.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be

titled your first initial and surname. When submitting your CV please state the position and job

location of the vacancy you are applying for in the subject title or body of your email: For example,

"VSA - Fyvie"