***INTERNAL APPLICANTS ONLY***

If you’re looking for a new experience, and you’re used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe’s largest conservation charity.

We’re looking for a Property Operations Manager at Stoneywell, to be responsible for the daily operation of this quirky and much-loved National Trust site, and for introducing improvements to make it as welcoming as possible for everyone.

Stoneywell is a remarkable Arts and Crafts house designed by Ernest Gimson and cared for by the National Trust. Built in 1899 and largely unchanged since, the house offers visitors a rare glimpse into family life shaped by craftsmanship, simplicity and a deep connection to the surrounding Charnwood landscape. With its collections, gardens and woodland setting, Stoneywell is a place of quiet beauty and rich storytelling.
As part of the Calke Abbey and Leicestershire portfolio, Stoneywell benefits from close collaboration with colleagues across a wider group of places, sharing expertise, resources and leadership to deliver exceptional visitor experiences and high standards of care and conservation. You’ll work primarily at Stoneywell, but will be expected to spend occasional days at Calke Abbey, for example attending senior leadership meetings.

As the most senior member of staff on site at Stoneywell, you’ll oversee all aspects of the property’s management – from day-to-day visitor operations and visitor experience to behind-the-scenes conservation, maintenance and winter planning work. You’ll lead the successful operation of this special place, ensuring it is cared for, presented to the highest standards, and ready to welcome visitors throughout the year.
Working collaboratively with colleagues across the portfolio – particularly at nearby Calke Abbey – you’ll help shape and deliver a joined-up approach to leadership across both properties. As an active member of the portfolio’s senior leadership team, you’ll contribute to the strategic direction of the whole place and will be expected to work at Calke periodically, supporting wider priorities and partnership working.
Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves.
You’ll line manage a small team of part-time staff as well as a large and valued team of volunteers working across all parts of the visitor experience. You’ll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed.From time to time, you may also be asked to represent the property externally or support leadership across the wider portfolio. And you’ll be expected to work some weekends and evenings, as required.

We'd love to hear from you if you're:• Experienced in visitor experience, tourism, heritage or similar situations.• Aware of the importance of excellent service, growing support for an important cause and high standards of presentation.• A confident leader and manager of people, adept at leading diverse teams including volunteers.• Well-organised, and able to work at pace and keep to time.• Strong IT competency for effective reporting, record-keeping, finance management and communication.• Up to date with health and safety, compliance and emergence procedures.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.